Table of contents

• Cancellation Policy
• Advance Payment
• Project Completion
• Major Changes
• Communication
• Client Satisfaction

Cancellation Policy

If a client wishes to cancel their project, they must notify us in writing as soon as possible. If development has already started, we will deduct a cancellation fee of 40% from the total project cost, and the remaining amount will be refunded to the client. This is because our team has already invested time and resources into the project.

Advance Payment

We require an advance payment of 40% of the total project cost to begin development. This payment is non-refundable, as it covers the costs of planning, design, and development.

Project Completion

Once the project has been completed and delivered to the client, there will be no refunds or cancellations. However, if the client requires minor changes to the project, we will be happy to make them at no additional cost.

Major Changes

If the client requires major changes to the project after it has been completed, we will charge an additional fee based on the features requested. The cost of these changes will be determined on a case-by-case basis, depending on the complexity of the changes and the time required to implement them.

Communication

We believe in maintaining transparent communication with our clients. Therefore, we will keep the client informed throughout the development process, and we will seek their approval at every milestone.

Client Satisfaction

Our ultimate goal is to ensure our clients are satisfied with our services. If a client has any concerns or issues with the project, we encourage them to communicate with us, and we will do our best to resolve the issue to their satisfaction. By engaging Xtroniq Technologies for development services, clients agree to abide by this Refund and Cancellation Policy. We reserve the right to modify this policy at any time without prior notice.